Refund policy
MC Detailing – Refund & Exchange Policy
At MC Detailing, we want you to be completely happy with your purchase. If you are not satisfied, please read our refund and exchange policy below.
Returns & Refunds
- You have 30 days from the date of receiving your order to request a return.
- Items must be in their original condition, unused, and in original packaging.
- To initiate a return, contact us at martin@mcdetailing.uk.
- Approved refunds will be processed within 7 working days.
- Return postage is at your cost unless the return is due to our error. Original shipping costs are non-refundable.
Exchanges
- You can exchange any unwanted item within 30 days of receiving your order, subject to availability.
- Items must be unused, in original condition, and in original packaging.
- Email martin@mcdetailing.uk with your order number and the item you would like instead, and we will arrange the swap.
- Return postage is at your cost. We cover the cost of sending the replacement item out to you.
Faulty or Incorrect Items
- If you receive a faulty or incorrect item, please contact us immediately at martin@mcdetailing.uk with photos of the issue.
- We will offer a replacement or a full refund including return shipping costs.
Contact Us
Email: martin@mcdetailing.uk
Phone: +44 7510 141510